When I try to log in, it says my account has been blocked. Why?
When you registered, your email service must not have forwarded you the email for activation. Contact us at [email protected], and we’ll manually activate your account, so that you can log in.
The system says that my email address is invalid, but I know it’s a valid email! Why would it say that?
The validity of your email isn’t the issue. This message simply means that your email address is already tied to an account in the system. If you have never used the account, chances are that it is still inactive. Contact us at [email protected], and we’ll sort it out.
I can’t log in, and when I try to reset my password, I don’t receive any email. What now?
Some email services are notorious for not forwarding email sent via servers. Contact us at [email protected], and we’ll reset your password for you.
I know my username and password, but they don’t work.
If you’re certain that you’re using the correct username and password combination to log in, it might be an issue with your browser. Contact us at [email protected], and we’ll work to sort it out with you.
My name isn’t displaying correctly on my images or in the Member Center. Why?
You probably need to update your profile. If you registered recently, you used our streamlined registration form that doesn’t capture First Name and Last Name separately. These details can make your experience at DPmag.com more personal. To edit your profile, simply log in and click on the “My Profile” link in the Member Center. Then you can click the “Edit Profile” button.
How many images can I upload at one time?
The number of images you can upload at one time is limited to the number of boxes available on the upload image page.
How large should my original images be when uploading?
Make sure your original files are no larger than they need to be. The images will be resized by the system, so images of 1000 px wide at 72 dpi are quite sufficient for good-quality uploads.
Why do I keep seeing the error message “JX INVALID TOKEN” when I try to upload images?
That message typically appears when a user’s session has timed out/been reset during the course of his or her upload. The site sessions time out at regular intervals, and this could impact you if the sessions are reset during your upload.
How can I avoid seeing the “JX INVALID TOKEN” error?
Uploading fewer images per attempt minimizes the amount of time it takes and lowers the possibility of seeing that error. The safest bet is to upload your images one at a time.
Why do I keep seeing the errors “Required field title is missing,” “Required field country is missing” and/or “Required field region is missing”?
Certain image details are required for each photo uploaded. Each photo is identified at the top of the form in a gray/green button. Make sure you enter details for all three before hitting the “Continue” button at the bottom. Failure to enter details for each photo uploaded is the most common reason for submission failure.
How do I enter details for all my images?
To switch between photos, just click on the gray/green button associated with that image.
How can I tell if my upload has been successful?
You will notice that you’ve been redirected to YOUR gallery of images and should see a blue banner at the top of the page that says the upload was successful. If this doesn’t occur, there was a problem somewhere along the line with the upload process.
Is there any reason that my upload might not be successful?
As with all computer systems, there are many factors that can interfere with the transmission of electronic data. One common problem is that original image file names contain special characters (i.e., apostrophes, quotes, ampersands, etc.). Only letters, numbers, spaces, dashes and underscores are recognized by the system in file names.
Can I use punctuation in my image titles?
Yes. However, make sure there is no leading space before the first letter/character of your title. This will make the image fail to show up in any gallery.
Which fields are mandatory?
Very few. For contests, generally only the Title, Country and State are mandatory. For the Your Work gallery, the only additional mandatory field is “Category.”
What is my image category?
The category is specific to the Your Work gallery. It represents the geographical location for the image and is used to display the photo in the proper place.
How do I enter my category?
Choose your category from the drop-down right under the thumbnail. Make sure to take it down to the lowest possible level (i.e., not North America or United States, but California). This ensures that the photos will be available at that level and all those above it. By selecting United States, you will be restricting the viewability of the image to that level and above.
What about the other fields?
Be as detailed as you can when you’re entering data, but don’t worry if you don’t have all the minute details for the image. The majority of the text and text area fields are optional.
My photo was taken somewhere other than North America. What do I enter for “State/Province”?
For International shots, use “Other” in the drop-down for the State/Province/Region. This entry is at the top of the list for easy access.
I tried to upload, but was unsuccessful. What now?
Often the data will remain in the system buffer, so if you hit “Submit an image” again, you may see one or more of your previously attempted uploads still available for the entry of details. You can use this opportunity to complete the process without having to re-upload. If your forms have reset completely, simply begin again.
Are there other things I can do to facilitate my upload process?
If you’re uploading multiple images at one time, get organized. This means having all the details of your photo submissions handy so you take the least possible amount of time. The less time you take, the more likely that the upload will be a success the first time.
I’ve read these FAQs, and my question hasn’t been answered. How can I contact you?
You may contact our system administrator at [email protected]. Our office hours are 8:30 a.m. to 5:00 p.m. M-F (PDT).
Other Gallery Issues
Why can I not see my images in the gallery?
The default ordering within the gallery is “Highest Rated To Lowest Rated”, so you’d need to change that ordering to “Newest To Oldest” in order to see your images. Once they’ve begun to get some ratings, they will move around.
If my image doesn’t show up on the first page of a contest gallery, how will that affect my submission’s chances of winning?
Images move around based on how many votes AND page views they get. However, rest assured that the editors go through the entire contest gallery to choose the finalists from which they eventually choose the winners.
I’ve uploaded several images, but I need to delete one. How do I do that?
You cannot delete content once it has been uploaded, but we’ll be more than happy to do it for you. Just email us at [email protected]
ro.com and give us the title/ID number of the image you want deleted. We’ll take care of it.
I’m trying to use the “next” and/or “previous” buttons, but they don’t work properly.
Since the galleries are sorted on Highest To Lowest Rating by default, this feature may perform erratically. To use the “next” or “previous” buttons, you need to change the sort order to chronological. Select either “Newest To Oldest” or “Oldest To Newest” from the order drop-down list.
How do I vote for my favorite finalist image(s)?
Regardless of whether or not you’re logged in, you should be able to see the rating stars if the contest is still open for voting/rating.
Step 1. Log-in/Register.
Step 2. Click on image in gallery to see larger version with details.
Step 3. Choose a star (1-5 = dislike-like).